The Pet Recovery Process

Use these steps to help you navigate the PETtrac pet recovery process. If you need help, contact us.

  1. Enroll your pet's microchip in the PETtrac Pet Recovery Network online or by fax/mail.
  2. If your pet goes missing, call PETtrac at 1-800-336-2843 Option 4.
    In addition, you may update your pet's profile in the Pets Network and share the direct link.
  3. When a finder discovers your lost pet, the finder reports your pet's ID on the collar tag or the microchip to PETtrac's 24/7 recovery team.
  4. The PETtrac recovery team immediately searches our database for your pet's ID to locate you or your alternate contact.
  5. We connect you to the pet finder, and your pet returns home.