Frequently Asked Questions - PETtrac

Q: What is PETtrac?

PETtrac is a 24-hour pet recovery service that has saved millions of pets identified with the AVID FriendChip™. Its database maintains the contact information required for a successful reunion. When you become a member, your pet's identification number is linked to your primary and alternate contact information. When a good Samaritan or animal care professional finds your pet, they will call the PETtrac Recovery Network, and a dedicated pet recovery specialist will help reunite your pet directly with you. Virtually every animal shelter and veterinarian in the United States is equipped with a microchip scanner.

Q: How do I enroll my pet in PETtrac?
A: Visit to enroll online or download a PDF enrollment form. During the online enrollment process we ask you to print, sign and fax or mail your completed enrollment form to Avid for verification and processing. This authorizes us to share your information with industry personnel for recovery purposes and helps Avid fight fraud and pet theft.
Q: How do I update my information in PETtrac?
A: To update your pet's information in PETtrac you can submit the changes online or download a pdf update form. If you prefer you may call PETtrac at 1-800-336-2843 and a pet recovery specialist will process your request over the telephone. There is a $6.00 fee for address changes and we waive the fee if you move within 1 year of updating your address. We also waive the fee for active duty military personnel and offer free phone number and email updates; simply call PETtrac and a pet recovery specialist will assist you.
Q: How do I transfer ownership of a previous registered pet?

To transfer a previous registered pet to you as the new owner you must download and complete the transfer ownership form and provide one of the following documents:

  1. The previous owner's signature on the PETtrac Transfer Ownership Form
  2. A pet relinquishment letter (handwritten or typed) with the previous owners signature

A fee of $19.95 will be charged to change ownership of a pet. Please submit the documents to:

Fax: +1-951-737-8967
Mail: 3185 Hamner Ave., Norco, California 92860

Q: What does it cost to be a member of PETtrac?

You pay a one-time fee of $19.95 for a single pet or $50.00 for multiple pets (up to 3 pets). There are no annual fees. There is a $6.00 charge for information changes about your membership, such as your address.

Q: What happens if I forget to activate my pet's microchip?

Microchipping your pet alone does not establish permanent identification. When you fail to register your pet's microchip, the pet is not fully protected. If your pet is not registered and becomes lost, a municipal shelter or animal control facility will be unable to locate you or your alternate. Your pet is at risk of being adopted, or even being euthanized, if an owner cannot be found.

Q: Does PETtrac disclose my personal information to third parties?

No, PETtrac will never disclose your personal information to third parties for marketing purposes. However, PETtrac will provide your contact information to a veterinarian, shelter or rescue group who has found and is in possession of your lost pet.