Frequently Asked Questions - PETtrac

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PETtrac is a 24-hour pet recovery service that has saved millions of pets identified with the AVID FriendChip™. Its database maintains the contact information required for a successful reunion. When you become a member, your pet's identification number is linked to your primary and alternate contact information. When a good Samaritan or animal care professional finds your pet, they will call the PETtrac Recovery Network, and a dedicated pet recovery specialist will help reunite your pet directly with you. Virtually every animal shelter and veterinarian in the United States is equipped with a microchip scanner.

A: To enroll your pet, you must either mail or fax a signed PETtrac enrollment form to Avid. To get started, download a paper enrollment form or complete the online enrollment form. Whether you choose the online or paper method, you must provide a physical signature and payment to enroll your pet. Once we receive your signed enrollment form via fax or mail, your pet will be enrolled in the PETtrac Recovery Network for life.

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Yes, but a shelter, rescue group or humane society will call the microchip manufacturer first to see if the pet is registered in their database. If you register your pet in another microchip database your pet may never return home. Do you think a shelter, rescue group or humane society has the resources to call every microchip database? Some microchip databases don't even have call centers that are staffed 7 days a week, 365 days a year. PETtrac is more than a microchip database, PETtrac has dedicated pet recovery specialists who are available 365 days a year and are committed to reuniting lost pets with their owners. PETtrac has been continuously in operation since 1985 and is the largest and longest operating pet recovery service in the United States. PETtrac is well known within the veterinarian and shelter communities and has established relationships with thousands of veterinarians and shelters across the United States. Registering your pet in another microchip database could put your pet at risk.

A: To update your information in PETtrac, you can either submit the updates online or download a pdf update form. If you choose the online method you will need to print a pdf attachment from your e-mail. Whether you submit the updates online or offline you will need to print a pdf document, sign and either fax or mail it to Avid for processing. Their is a $6.00 fee for address changes and we waive the fee if you move within 1 year of updating your address. Theirs no fee for updating your phone number or email address; simply call PETtrac and request the change.

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To transfer a previous registered pet to you as the new owner you must download and complete the transfer ownership form and provide one of the following documents:

1. The previous owner's signature on the PETtrac Transfer Ownership Form
2. A pet relinquishment letter (handwritten or typed) with the previous owners signature
3. A copy of the adoption contract/agreement you received from the shelter or rescue

A fee of $19.95 will be charged to change ownership of a pet. Please submit the documents to:

Fax: +1-951-737-8967
Mail: 3185 Hamner Ave., Norco, California 92860

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You pay a one-time fee of $19.95 for a single pet or $50.00 for multiple pets (up to 3 pets). There are no annual fees. There is a $6.00 charge for information changes about your membership, such as your address.

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Microchipping your pet alone does not establish permanent identification. When you fail to register your pet's microchip, the pet is not fully protected. If your pet is not registered and becomes lost, a municipal shelter or animal control facility will be unable to locate you or your alternate. Your pet is at risk of being adopted, or even being euthanized, if an owner cannot be found.

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No, PETtrac will never disclose your personal information to third parties for marketing purposes. However, PETtrac will provide your contact information to a veterinarian, shelter or rescue group who has found and is in possession of your lost pet.